Opened 7 years ago
#29 new defect
Support page settings : Change Support Email Address - use saved email address as destination for submitted ticket
| Reported by: | victor | Owned by: | |
|---|---|---|---|
| Priority: | major | Milestone: | |
| Component: | Version: | ||
| Keywords: | Cc: | ||
| Blocked By: | Blocking: |
Description
document: Additional tasks for ITCPay.docx
In the ITCPay admin panel, under "Support page settings">"Change Support Email Address", there's an option to change the support email address of the site.
But if the admin changes the support email address of the site with this option, only the email address that is posted inside the "Email Us" box in "Support" page gets changed.
But now you have to enable an additional feature. From now, if the admin changes the support email address with this option, the destination email address where the submitted support tickets gets emailed from ITCPay site, will get changed as well.
For example, if the admin changes the support email address from support@… to contact@… in "Change Support Email address" page, next time an user submits a support request in "Submit A Support Ticket" page, the support request will get emailed to contact@….
Also, you have to make sure that the support request will get emailed to only one email address and copy of support request will not get emailed to more than one email address.
