Opened 7 years ago
#23 new defect
Submit A Support Ticket : Notification - change & test & fix
| Reported by: | victor | Owned by: | |
|---|---|---|---|
| Priority: | major | Milestone: | |
| Component: | Version: | ||
| Keywords: | Cc: | ||
| Blocked By: | Blocking: |
Description
document: 02. ITCPay 'Submit A Support Ticket' page issues.docx
After an user submits a support ticket in Support page, I don't know where is the support request sent. The support request needs to be sent to the support email address support@… as email. Make sure that the support request is being sent to support@… email address. Also make sure that no other copy of the support request email is being sent to any other email address apart from support@….
Now change the "From:" email address of the support request email. When the user submits a support request, the support request will be sent to the support email address from no-reply@itcpay.com. I don't know which "From:" email address is currently being used. But change the "From:" email address to no-reply@itcpay.com. And the email address the user enters as his email address in Support page will be included with the support request email as "Reply to:" address.
Now change the contents in the support request email. Currently, the user's name, subject of the support request etc. things are included in the body of the support request email. You have to change it. User's name will be included both as "From:" name and "Reply to:" name.
Email will be included as "Reply to:".
Subject will be included as subject of the email.
Message will be included as email body.
Files will be included with the email as attachments and not as links/buttons.
But the problem is that sometimes the support requests don't get mailed to the support email address after an user submits a support request. For example, when an user submits a support request with @mail.ru address as his email address, the support request doesn't get emailed to the admin. The user rather receives an email delivery failure email even though he hasn't sent any email.
Apart from this, in many other cases, after the user submits a support request in ITCPay ‘Submit A Support Ticket' page, the support request doesn't get emailed to the support email address.
So there are problems with the email system of the ITCPay site. Fix up this issue.
