SMTP Error

[victor]

*document*: Priority tasks (Doc 1).docx

I tried to sign up for a new account in ITCPay, but I got a "Whoops, looks like something went wrong" error. This was a SMTP error. It says, unable to connect SMTP server with the username [info@…|mailto:info@…]. I don't know why is [info@…|mailto:info@…] still being used as our email service provider. Can you please change it? Can you use [no-reply@…|mailto:no-reply@…] as our email service provider instead. Our email service provider should be [itcpay.com|​http://itcpay.com] and not any other domain. And fix up the "Whoops, looks like something went wrong" issue.

*document*: ITCPay email function issue fixing.docx

Currently no emails are being sent from ITCPay server due to SMTP error of [no-reply@…|mailto:no-reply@…] email account.

For example, when an user tries to sign up for a personal account, sign up for a business account, submit a forgot password request, submit a support request in ‘Submit A Support Ticket' page in the site, currently the user gets the below error\-

"Failed to authenticate on SMTP server with username ‘no-reply@…' using 2 possible authenticators"

Though the emails should be sent from a from email address [no-reply@…|mailto:no-reply@…], that doesn't mean that you need smtp credentials of [no-reply@…|mailto:no-reply@…]. You can activate the email function with smtp credentials of any other email address such as [support@…|mailto:support@…].

Also when the admin tries to change the email address of an user from admin panel, he gets "Something went wrong" error for this SMTP issue of [no-reply@…|mailto:no-reply@…] email address. Please note that the admin can change an user's email address under "Manage accounts">"Modify information" page of the admin panel. After the admin changes the user's email address, the email address is not instantly changed. A verification email is sent to the new email address and after the user verify the new email address by clicking on that verification link, the email address is changed. An user can not change his email address himself.

Also make sure that no other copy of the support request email is being sent to any other email address apart from [support@…|mailto:support@…].

As mentioned earlier, the ‘Submit A Support Request' page is not working properly. When users submit support requests in ‘Submit A Support Request' page, sometimes the support request doesn't get emailed to our support email address.
When an user enters a @mail.ru email address in the "Submit A Support Ticket" form and submit the form, the support request doesn't get emailed to our support email address. Rather the user receives an email delivery failure notification email.
So, obviously, there are some problems in "Submit A Support Ticket" page. You have to check the "Submit A Support Ticket" page very carefully and fix up all the issues as we mentioned earlier.