Opened 7 years ago
#16 new defect
Submit A Support Ticket : Attachments - change error message and add pdf as acceptable file format
| Reported by: | victor | Owned by: | |
|---|---|---|---|
| Priority: | major | Milestone: | |
| Component: | Version: | ||
| Keywords: | Cc: | ||
| Blocked By: | Blocking: |
Description
document: Priority tasks (Doc 4).docx
In the "Attachments" field in the "Submit A Support Ticket" page of ITCPay site, there's an upload box. Users can create additional upload boxes by clicking on "Add more" link. Currently in these upload boxes, if an user tries to upload a .pdf file he gets an error that only .jpg, .jpeg, .png, .gif and .bmp files are accepted. But it's wrong. Our supported file formats are .jpg, .jpeg, .pdf, .png, .gif and .bmp.
So .pdf is not an unaccepted format. So correct the problems in the upload boxes and accept .pdf files. Please note that the fields in the Support page are different for logged in users and not logged in users. You have to correct this problem in the upload boxes in ‘Submit a support ticket' page both for logged in users and not logged in users.
Also you have to correct the error notice text that appears when an user uploads a file in unsupported format. In that notice text it is mentioned that only .jpg, .jpeg, .png, .gif and .bmp files are accepted. But it will be .jpg, .jpeg, .pdf, .png, .gif and .bmp.
