id	summary	reporter	owner	description	type	status	priority	milestone	component	version	resolution	keywords	cc	blockedby	blocking
24	Submit A Support Ticket: create automated email notification system	victor		"document: 02. ITCPay 'Submit A Support Ticket' page issues.docx

Also create an automated email notification system for ""Support requests"". When an user submits a support ticket, an automated confirmation email needs to be sent to the user's email address. You will use our existing email template for this email. We have sign up verification email and forgot password email in our site. You can use existing email templates of those emails. About text contents for automated support request email, write those texts based on the automated support ticket confirmation emails of other websites like PayPal, Upwork etc."	defect	new	major